Thank you for shopping at BetterBooks.org.in. We appreciate your trust in us and our products. We strive to ensure that your shopping experience is enjoyable and hassle-free. If you are not entirely satisfied with your purchase, we’re here to help.
Better you go through the details below and submit the form for appropriate action from our end
Cancellation
After order confirmation, the buyer is ineligible for cancellation, unless explicitly authorized by the seller under special circumstances. In the event of seller-initiated order cancellation after confirmation, the buyer is entitled to a full refund within the specified timeframe.
Return
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To initiate a return, please follow these steps:
- Please contact our customer support team by filling out the form below within 7 days of receiving your order to request a return authorization.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our customer support team will provide you with further instructions, including the return shipping address.
Please note that you are responsible for the cost of return shipping, and we recommend using a trackable shipping service. We cannot be held responsible for items lost during the return process.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 working days. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and financial institution.
Exclusions
Please be aware that certain items are non-returnable and non-refundable:
- Customized or personalized products.
- Digital products and downloadable content.
- Gift cards and vouchers.
- In the event of any damage, whether partial or complete, attributable to the buyer, the affected product shall not qualify for a refund or replacement under any circumstances.
Damaged or Defective Items
If you receive a damaged or defective item, please Fill out the form available on the Refund page and contact our customer support team immediately (provide detailed information and images of the issue). We will work with you to resolve the problem as quickly as possible.
Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us at:
- Email: [email protected]
- Phone: 8921128830
We are here to assist you and ensure your shopping experience with BetterBooks.org.in is a positive one.
